The BSNL-Care project is designed as a comprehensive support and service platform for BSNL (Bharat Sanchar Nigam Limited) customers. It aims to streamline the process of addressing customer grievances, managing service requests, and enhancing the overall user experience with BSNL's telecom services. By leveraging technology, BSNL-Care seeks to provide an efficient, user-friendly interface for customers to access a wide range of telecom services, report issues, and receive timely support, thereby improving customer satisfaction and service quality for one of India's largest and oldest communication service providers.